* Title :
Team Leader, IVA, Consolidation and Collections
Location :
Essex
Salary range: between :
£25000.00
and :
£30000.00
Job type :
Permanent
Start date :
01/09/2010
Job description : Debt IVA and Consolidation Centre Team Leader
Job Purpose
Manage the Debt Management and Collections Administration Team with line responsibility for Debt Management Processing Procedures in maintaining a caseload of Debt Management Agreements from initial enquiry and assessment through to the establishment and maintenance stages in accordance with internal procedures, guidelines and within agreed service level standards to ensure the requirements of Money Resolves business strategy and operational policies are met.
Key Responsibilities:
Conduct customer telephone interviews to complete fact find, income and expenditure analysis and initial assessment
Liaise with the Credit Collections Manager in accordance with task requirements
Produce customer agreement packs and follow up the return of documentation to establish agreements
Liaise and negotiate acceptable payment distribution terms with creditors on behalf of customers
Prepare and maintain customer agreement and documentation files ensuring the creditor repayment schedules and distribution payments are made in accordance with the agreement terms
Ensure telephone review calls are carried out
Ensure casework is updated and maintain on the companys online database system, maximising the systems capability and using it both as a task prompt and for updating case notes/history
Provide regular updates to the Operations Director and Senior Management on the progress of cases against target
Achieve the monthly individual and company formal goals
Required Skills
Excellent telephone manner with strong interpersonal and communications skills
Skilled problem solver and effective negotiator
Able to work under pressure
Ability to handle multiple tasks simultaneously
Proficient computer skills
Motivated, result-oriented, a team player
Ability to manage others
Required Experience/Education:
Minimum 3 years of work experience in credit, collections and administration within consumer credit industry
vocational qualification
